Support Director, Nordics

LabVantage Nordics/ Software Point is well-established and renowned with leading hospitals and clinical laboratories both domestically and internationally. The company develops and delivers cutting edge technology within data collection and analysis regarding patient treatment and diagnostics. To succeed with the growth and expansion plans, and to continue the journey of improving accuracy in patient treatment, both regionally and globally, we are now looking for a

Support Director, based in the Nordics for LabVantage Healthcare.

What you will do:
You will lead the Support team, which will be serving all of Software Pont’s healthcare customers and will collaborate with both sales and project teams. The team has currently 8 strong resources with a combination of technical and application/clinical background.

Your work will consist in giving technical assistance to Pre-Sales and Sales, participate in customer projects and be responsible for the installation of LIS and instrument communication software’s with belonging database and application server in the Nordic countries. Additionally, you will conduct LIS updates in customers' test and production systems as well as provide technical and application support to already existing customers.

Our strategy is to grow internationally, and we want you to develop a sustainable Support offering for LabVantage Medical Suite. We want you to assess our current offerings, resources, and customer expectations, and use this information to create your plan for the next level Support offerings meeting expectations for customer satisfaction and revenue margin.

You will be the focal point for customer escalations to ensure fast and accurate handling, consistent communication and after-the-fact learnings.

Who you are:
You have a strong technical background and have a passion for digitizing healthcare, and you have experience in leading Support teams. We believe you are a clear thinker, able to inspire your team and lead by example when engaging with customers to solve complex issues, at times under pressure.

You are familiar with working closely with software development teams and enjoy working with agile principles. You have a background from teams delivering operations and/or support with ITIL-based processes. You are familiar with public cloud offerings, both the ability to shift on-premise workloads to cloud environments and SaaS deployment models with increased responsibility for providing services.

You have deployed or support distributed environments with high requirements for uptime and scalability and have an excellent understanding of geo-redundant environments using clustering and load balancing. You understand the security requirements for core clinical applications and are experienced with IDP-providers. You master environments that are built using Linux/Unix/Windows Server, JEE application servers and clustered Oracle/SQL Server.

We think it is a plus if you are familiar with the regulatory requirements for clinical systems under IVDR and providing services as a Data Processor pursuant to GDPR.

Desired skills and qualifications:

  • Preferred Masters degree in Computer science or similar
  • ITIL certification or working experience
  • Architecture and/or programming experience with distributed systems
  • Experience with public cloud providers and agile development/deployment
  • Fluent in English and at least one of the Nordic languages. Additional languages are a plus.

We offer you:
A unique opportunity to be part of our motivated and professional team helping laboratories do faster, better diagnostics by increasing digitization and leveraging their available data. You will be part of the Leadership Team for LabVantage Medical Suite and work closely with peers both in the Nordics and internationally.

You will be working from any of our offices in Espoo, Stockholm, Linköping, Lund or Oslo – and have experience working in a Nordic and international environment.

Join us!
We are looking forward to receiving your online application. Please send your application as soon as possible since we will review the applications on an ongoing basis. We expect to conduct interviews in the second half of May 2022.

Please submit your CV and application with a brief presentation of yourself and why you see yourself as the suitable candidate for this position, both in English using this link, latest by May 31st, 2022. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability to the role.

If you have any questions regarding this job offer, please feel free to contact Nordic Director, Claes Watndal, by email at claes.watndal@softwarepoint.com or by calling +47 951 57 359.

 

About the Company:
Founded in Finland 1992, Software Point is the leading developer and supplier of Laboratory Information System (LIS) in Northern Europe. Software Point is part of LabVantage since 2011. LabVantage Nordics employ 100 dedicated experts with comprehensive IT and laboratory background, plus an excellent service attitude. The Nordic Healthcare team is 45 people, located across Sweden, Finland and Norway and forms the LabVantage Medical Suite Center of Excellence. The team works closely with 10 additional colleagues covering EMEA, APAC and the Americas. Our goal is to help customers meet two of their primary objectives: efficiency and effectiveness of their operations.

Our Business Concept: The best LIMS solution for public and private sectors within healthcare. Read more about LabVantage Medical Suite here: https://www.labvantageclinical.com/ and about us on our web site: https://softwarepoint.com/